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Return & Refund Policy
Not 100% satisfied with your Elegant Woo’s purchase? If you are not satisfied for any reason, we’re here to help. Items must be returned within 30 days of the delivery date. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund.
We accept returns for a full refund when:
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The products don't fit.
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You don't love them as much as you hoped.
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They aren't the products you ordered.
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You received the wrong products
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The products have defects.
What return options do I have?
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Refund.
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Remake - only available for Custom orders if they have a manufacturing defect. Please contact us at elegantwoos@gmail.com if you feel there is an issue with your garment.
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The product needs to be in original condition, unwashed, unworn (tried on is fine) and with all packaging in the condition that it came in by Elegant Woo’s. Products must not be marked, damaged or broken.
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You will also need to provide proof of purchase (order number is sufficient).
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Certain items, such as [custom orders, sale items,] are not eligible for return.
How do I return my items?
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Please complete the below form with your name, order number, date you received your order, and reason why you want to return your items.
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Once your return is approved, we will provide you with instructions on where to send your item.
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If a product is faulty or we sent you the wrong products, we will provide you with a free return label. Please ensure that you stick the label to the outside of the package and drop it off at the post office.
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If you don’t receive a free returns label, We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
Things you need to know:
All products must be returned in new condition. Sale items cannot be returned unless they have a manufacturing defect. All postage costs must be covered by the customer unless the product is faulty.
Exchanges:
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at elegantwoos@gmail.com with details of the issue.
Contact Us
If you have any questions about our return policy, please reach out to us at elegantwoos@gmail.com.